Policy

Shipping Policy

  • Domestic shipping will arrive within 2 to 3 days after orders are dropped off.
  • Our normal international courier service is temporarily suspended beginning August 3, 2020, until further notice, due to service impact related to Covid-19. As such, we will only offer express international courier service which is costly but provide much faster delivery.
  • Please take processing time into consideration before ordering. Fees incurred such as duties and taxes are out of my control and are your responsibility.
  • Once the package has been shipped, we are no longer responsible for what happens to them. So buyers need to always double-check the address that you provide to us. If your mail is lost/stolen through the shipping process, it is not our responsibility. We take great care in shipping it with the exact address given, put the proper postage, and package them well.

 

Returns and exchanges

  • All of our items are handmade and made to order, and because of this we do not accept returns under any circumstances, and we do not issue refunds for lost or damaged packages.
  • But please contact me if you have any problems with your order.